Privacy Policy | GlowLab Aesthetics & Wellness

At GlowLab Aesthetics & Wellness (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information, in accordance with all applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), website privacy regulations, and A2P-10DLC communication standards.

1. Information We Collect

We may collect the following types of information:

Personal Information

Details you provide such as your name, address, phone number, email address, date of birth, medical history, or other health-related information shared when booking appointments or contacting us.

Payment Information

Billing details and payment data collected when you purchase products or services from us.

Website & Device Information

Non-identifiable data such as IP address, browser type, device used, and browsing activity on our website.

Communication Data

If you reach out via SMS, email, phone, or other methods, we may collect and retain the content and details of those communications.

2. How We Use Your Information

We may use your information to:

- Provide and manage your services or treatments

- Communicate with you about appointments, reminders, service updates, or marketing (with your consent)

- Ensure compliance with HIPAA and other legal obligations

- Analyze usage trends to improve our website and services

- Process payments and manage your account

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it in the following ways:

- With Service Providers: Including payment processors, booking platforms, and other vendors helping us operate securely and efficiently, all bound by confidentiality agreements.

- For Legal Reasons: When required by law, regulation, or legal process.

- With Healthcare Providers: With your permission, we may share relevant information for continuity of care.

4. HIPAA Compliance

As a provider of wellness and medical aesthetics services, we comply with HIPAA regulations. Any Protected Health Information (PHI) you share is handled with the highest level of privacy and only used or disclosed as permitted by law

5. Security Measures

We implement industry-standard safeguards—such as encryption and secure servers—to protect your personal data. While we take every reasonable precaution, no method of online transmission is entirely secure.

6. Your Rights

You have the right to:

- Access, update, or correct your personal information

- Request that we delete your information, where applicable

- Opt out of promotional communications

- File a complaint if you believe your rights under HIPAA or other regulations have been violated

To exercise any of these rights, please contact us directly.

7. Cookies & Tracking Technologies

Our website may use cookies and similar tools to enhance your experience. These technologies help us understand how users navigate our site, but you can disable cookies via your browser settings.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those external sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated effective date below.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please reach out to us:

GlowLab Aesthetics & Wellness

Email: courtney@glowlabmedspa.com

Phone: 770-840-5502

Address: 4855 Windward Parkway

Suite 200-4

Milton, GA 30009

Last Updated: 05/29/2025

By using our website and services, you acknowledge and agree to the terms of this Privacy Policy.